Hertz Car Rental - Winnipeg - 1577 Erin Street - Winnipeg, Manitoba

Leah Bima

Worst communication ever. Management is impossible to reach by phone and email communication has been just as poor. We had a rental agreement with this location and paid for the vehicle upon booking it at the start of June. We had outlined the time/date we would be returning the car (July 1st). We returned on time and had no issue with drop off. However, the next day there was a charge on our credit card ($103) as a late return because the office was closed on Canada Day and thus considered our check in to have occurred on July 2. When I contacted the manager upon seeing the charge he acknowledged that we should have been told returning on a holiday day would cause an extra charge. He apologized for not informing us of this and produced a ticket number for us to have the charge refunded. It is now November, 4 months after that and I have still not received a refund. I have emailed back and forth (have to wait up to 3 weeks to hear back from them and their voicemail is full) and they said I was reimbursed on August 12th, but I was not. This is unacceptable and I would warn others from dealing with this company and this location in particular (Andy and Harpreet are the unhelpful managers).

David

Great service, fast. Vehicle exceeded expectations. Manager was very helpful. I will rent from this location again.

Anna Shen

Carol was such a helpful employee! She is super experienced and quick at executing my rental needs. Better run branch than most other Hertz I’ve been to across the country. Thank you Carol!

Samantha Halas

They had no vehicle for us on our scheduled reservation we had to wait for them to bring one from the airport for more than 20 minutes by that time our baby is not sleeping anymore for the long ride ahead. So disorganized.

M D

Have rented a few times from this location and it’s always disorganized and understaffed. Cars are never ready for the pick up time and dropping a car off takes forever. No sense of urgency from the female receptionist when there’s a lineup of people waiting. I will say the young male employee tries his best. Was interested in using this location for ongoing business rental needs but will be finding an alternative.

Adrianne Winfield

My rental had to be driven in from another location. As a result, it was late (which was not a big deal, and the staff handled it very well) and not quite full on gas. They told me not to fill it all the way before returning, but I very much wish I had. Another $10 and the tank would have been full.

Instead, it was determined that the fuel level was too low, and I was charged $63!

Yvonne DeWit

We were having some minor issues with our car rental for our house hunting trip. Carol was able to switch us out so quickly and easily! At this location, the employees take photos of the vehicle beforehand and send to your email so the condition of the car is well documented. Super happy with our service! I recommend this location over the busy Airport one.

Mr. BoBo

Carol is a very friendly and super helpful staffer! We needed a car on the same day of the rental, and Hertz was the only place where we managed to find one. We were provided with a very reliable, classic Toyota Corolla, which left us satisfied. Highly recommended!