Joe G Ha
2/5
Staff is barely alive. Barely friendly.. and that’s probably being generous. Mike Hutzler is the only one who is helpful and friendly. If you call on the phone and are lucky to get somebody to answer, you will wait upwards of 20 to 30 minutes before they get back to you, you just sit there and wait. There doesn’t appear to be any sense of urgency on the part of staff. Mike was a breath of fresh air compared to the rest. It’s a depressing setting.. something out of a post apocalyptic movie. Dilapidated lot and facility. Really shabby. It’s clearly the graveyard of Hertz worn out vehicles, that they then pass along to Uber drivers for a premium. $1200 minimum a month to rent a beat up Tesla. Scratches, dents, dirty, worn interiors. I brought up some issues with the manager- the first Polestar they rented me had been in an accident and I didn’t even know it. I barely got a response from him. Terrible leadership. When I took it in for the Hertz scheduled maintenance at a local Meineke they told me that the front bumper had sustained some type of impact and they could not proceed. They showed me where the damage had occurred. At first glance, it wasn’t noticeable however after going over it with the mechanic, it was clear that it had been in some type of accident... Enough to trip the sensors in the vehicle and make it so that they couldn’t do any work on it. I immediately called Hertz and they told me to bring the car back right away. They took the car back without any questions or issues, as I was concerned that they would probably try to blame me for any kind of damage. The employee that I was working with was not surprised and actually gave me the impression that this was not the first time that this has happened. Completely unacceptable that Hertz would rotate out a damaged vehicle and charge full price for someone doing Uber, just trying to make a living. They did get me in another Polestar right away, which I drove for a while, and then moved up to a Tesla. In the end I ended up spending probably about $12,000 on these vehicles since April. I went out and got a brand new Tesla and have essentially cut my overhead as it relates to vehicle cost, by at least half. Needless to say, it was certainly refreshing to drop their car off and walk away. Also, when I would call their support line in an effort to rectify some billing issues, I would have to wait 15 to 30 minutes before someone we get on the phone with a pretty drab attitude. I spoke to probably three different people because my credit card kept thinking that the charges were fraud. Every time I called, I got the strong impression that all they wanted to do was get me off the phone. I had a couple questions about some of the charges and I received very general, non-detailed, explanations. Hertz has some big improvements to make, considering that there are numerous options within the rental landscape. In truth, I feel bad for everyone that has to work for this company because they clearly do not care about their employees or promote a positive and fulfilling work environment. My advice… just go out and finance your own vehicle instead of dealing with this racket. And one final bit regarding my experience with management at this location. I wrote a detailed email to the on-site manager regarding my great experience with Mike, in addition the problems I had with them renting me a car that had been in an accident, but they didn’t tell me. I asked if there was someway they could possibly give me a little bit of a discount considering the damage vehicle and I also ask that Mike be recognized for his great customer service. I received a two line response from the manager to my multi paragraph email, basically telling me to Fill out the customer survey from Hertz, which is a generic email you receive. He didn’t address a single thing that I mentioned in my email. Whoever the manager is there, he should be fired and replaced with someone who actually cares about their clients and fosters and environment of positivity.