Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas

Adresse: 990 I-30, Rockwall, TX 75087.
Telefon: 9727223853.
Webseite: hertz.com.
Spezialitäten: Mietwagenanbieter.
Andere interessante Daten: Service/Leistungen vor Ort, Rabatt für Militärangehörige im aktiven Dienst, Rollstuhlgerechter Eingang, Rollstuhlgerechter Parkplatz.
Bewertungen: Dieses Unternehmen hat 242 Bewertungen auf Google My Business.
Durchschnittliche Meinung: 2.6/5.

Ort von Hertz Car Rental - Rockwall - 990 West I-30

Hertz Car Rental - Rockwall - 990 West I-30 ist ein bekannter Mietwagenanbieter mit der Adresse 990 I-30, Rockwall, TX 75087. Die Telefonnummer für weitere Informationen oder Reservierungen lautet 9727223853.

Die offizielle Website von Hertz Car Rental - Rockwall - 990 West I-30 ist hertz.com. Hier können Kunden bequem online reservieren und sich über die verfügbaren Fahrzeuge, Tarife und Sonderangebote informieren.

Als Mietwagenanbieter bietet Hertz Car Rental - Rockwall - 990 West I-30 eine Vielzahl von Dienstleistungen und Annehmlichkeiten vor Ort. Dazu gehören unter anderem Rabatte für aktive Militärangehörige und ein rollstuhlgerechter Eingang sowie Parkplatz. Kunden können sich also auf einen komfortablen und barrierefreien Service freuen.

Bisher hat das Unternehmen 242 Bewertungen auf Google My Business erhalten, was auf eine hohe Kundenzufriedenheit hindeutet. Die durchschnittliche Meinung beträgt 2.6/5, was zeigt, dass es noch Verbesserungspotenzial gibt, aber auch positive Erfahrungen von Kunden vorhanden sind.

Insgesamt ist Hertz Car Rental - Rockwall - 990 West I-30 eine gute Wahl für Reisende, die in Rockwall, Texas, einen Mietwagen benötigen. Das Unternehmen bietet eine bequeme Online-Reservierung, einen rollstuhlgerechten Service und Rabatte für Militärangehörige. Wir empfehlen, sich auf der offiziellen Website zu informieren und online zu reservieren, um von den besten Angeboten zu profitieren.

Bewertungen von Hertz Car Rental - Rockwall - 990 West I-30

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
R MarKC
4/5

Our experience at Hertz Rental Car in Rockwall was a mixed bag. While the customer service was excellent, we were disappointed by the long wait time. It's worth noting that this rental car location seems more geared towards long-term rentals.After a flight delay left us stranded without a car due to Avis rental car mishap, we found ourselves at Hertz, conveniently located inside a Ford dealership outside of Dallas in Rockwall. Despite the wait, the staff provided friendly and helpful service, ensuring a smooth rental process without any hiccups.In summary, while the wait was frustrating, the overall experience at Hertz Rental Car in Rockwall was positive, thanks to the accommodating customer service and ease of renting a car.

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
Sherri Shinn
1/5

Would leave 0 stars if I could. If can possibly avoid using this location I suggest you do so. My husband was in a wreck just before Thanksgiving in our only vehicle, luckily the damage is mostly cosmetic for now but could pose safety issues if left unfixed. The insurance company that the other driver had only contracts with Hertz and the Rockwall location while being closest to where we live it’s still an hour drive to get there. My husband went not once but twice to attempt to pick up a rental and there was one female worker there who was extremely rude to he and my mother in law not only both times in person but even over the phone when we called to confirm the reservation so we could pick up a vehicle. The icing on the cake is when my mother in law went to pay the security deposit and she does have a temporary card as she is waiting on a replacement card with her name on it understandably they couldn’t take that card without her name. All my mother in law had to do was move money from that account to another to be able to give another card and the worker refused to wait for the money to be transferred, threw my mother in laws card at her, kicked both husband and mother in law out, slammed the door in their faces and locked them out. The money was switched over before the worker ever left the parking lot, less than 5 mins! We did wind up calling corporate and filing a complaint and got switched to a different location, so I want to be sure it’s noted this review is simply about this specific location the rest of the company has been great to us during these trying times!

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
Kamil Celik
1/5

I called this location in the morning and asked them if they had Ford branded vehicles available for rent. They said they did and told me to make a reservation online. I made an immediate online reservation and went to their place. The online version showed only 1 Ford, in their compact model and that is what I reserved. I went there and the lady told me they were out of compact cars. I told her I could pick any car, I only had to update the reservation to a different type of car. She was not cooperative at all and exteremly rude. She kept blaming me for reserving a compact car and I said I could change it for whatever she had. And she said she did not have any cars.
First of all, I did not go blindly, I called first. Second, their website allowed me to reserve a car so they have no excuse not to have a car (anybody can make a reservation, it is about holding a reservation). Third, I was ready to make changes and she says she has no cars. Lastly, I had to take a cab to go there and back, when I told her the trouble I went through the response was: That is not my problem. Amazing!!!
I asked her to give me her name and she refused. If you are doing the right thing, why would you not give me your name?
This lady should not do any customer facing work. I will reach out to Hertz and ask proof that she went through additional training or never doing business with them again.

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
Angela Bynum
1/5

DO NOT RENT FROM THIS LOCATION UNLESS THEY CHANGE MANAGEMENT. Sandy is the manager I was dealing with.

When we received our rental, we noticed once we got home that the vehicle was disgusting (mainly the backseat), therefore, it was not cleaned nor sanitized as stated online. Once I called the manager, she stated that she would not take the vehicle back to be cleaned or swapped out for "a little dirt", mind you, we have a newborn baby and need the vehicle to be sanitized from the previous renter. I did have the issue resolved but had to go through customer relations to do so by filing a formal complaint. Not only would she not resolve this issue for us but she delivered that message to us VERY rudely, to the point where we were uncomfortable. She tried to state that they have pictures of the vehicle being cleaned but that has to be a lie because I have my own pictures and timestamps of a disgusting vehicle.

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
Antionette Taljaard
1/5

Should not have been a star. Aggressive person who let us wait and then told us that she did not have the reserved car( Chrysler made the reservation) and the people must communicate. After another hour waisted, it turns out that she and her manager did not communicate and there was a car for us. Then she had to clean it and the tank was not full. She wanted us to pay for the previous persons use!!

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
John
1/5

Called to confirm a reservation and was rudly hung up on by KAREN, called back, and tried to explain to her why I was calling a d she very rudly said we don't have any cars it's a holiday weekend and hung up on me again. Called back and asked for a manager, and you guessed it hung up on again. Now she refuses to pick up the phone.

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
Travis R
1/5

We used this location for a rental for a vehicle repair for one month. This location had very poor customer service. We had to call multiple times to reach anyone on the phone. We could not get confirmation that the vehicle was available for pickup. Our collision center told us that they charge for ANY small nick, scratch, even for low pressure in a tire.

We were extra careful when dropping the vehicle off to get all the garbage out of the car, and leave it clean. When the older lady working the front inspected it she said it would be a 100$ cleaning fee. I told her it almost needed 2 minutes of vacuuming for the carpet on the floors. She didn't care. We opted to clean the vehicle. The nearest car wash with vacuum took us an hour. As a result we had to have personnel at the repair center stay late for our vehicle pickup, and cancel plans with family due to this woman not wanting to run a vacuum on floor boards for a couple minutes.

It's not sanitary they don't do minimal cleaning of the cars between customers. They should absolutely be wiping down surfaces and a quick vacuum. Relying on your customers to completely clean the cars between rentals is ridiculous.

This has to be a reoccurring issue with this branch because other businesses already knew they would try to charge us for something. We were told the local enterprise has a much better service department and doesn't try to do frivolous charges.

Hertz Car Rental - Rockwall - 990 West I-30 - Rockwall, Texas
taneesha herndon
1/5

I wish I could provide a 5 star review. However, I received horrible service from this particular location. I rented a vehicle from here and was not told that the gas tank door was broken. It wasn't until I had been on the road for several hours and stopped to get gas that I realized the door was jammed when I called this location to inform them they allowed me to rent out a car that was an operable operable the representative named candy Told me that I needed to just use a credit card to open the gas door. When I asked to speak to a manager I was told to call back. I called back many times to attempt to speak to Ashley who was never available I will not rent from this location because they do not care about customer service or their customers. I would advise you all to properly inspect your cars if you are going to rent from here, or I highly suggest going elsewhere. I notice they have many one star reviews and I see why.

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