Hertz Car Rental - Pearland - N Main Street - Pearland, Texas

Jeff Guidry

DO NOT COME TO THIS LOCATION. Pay attention to the 1 star reviews, they are all true. You may not get a rental or money will get taken from your account. Rented a vehicle a week and a half in advance and was told 30mins before our 8am pick-up that 'we don't have any cars'. The Site Manager said no one brought their cars back overnight so no car to fulfil the rental reservation and that I needed to call around to other locations to find a car and see if they will honor the reservation. WHAT!? This is the day after Thanksgiving! And this is when the conversation went down hill. I asked did he contact those who haven't returned their cars to get a status on the return -NO; I asked do we need to come later to pick up the car-NO ANSWER; I asked did he call any other location to check availability-NO. . .no resolution or nothing, just 'We ain't got nothing'. Being very condescending, the site manager felt the need to explain what Thanksgiving was and how busy things are around that time of year. What does that have to do with the price of tea in China!, I have a reservation Sir!
I asked more questions then he hung up on me. Tried calling back multiple times for the site manager to not answer the phone. Answered after an hour of calling only to hang up again when he realized it was me. Totally unprofessional and shows lack of management or site management skills. Went to a second location off 45 South, carbon copy of this location. The site manager there could care less about anything else other than her phone. Rude, unprofessional, nonchalant attitude, and it appeared she just rolled out of bed. Didn't even speak to customers. Ended up going to Budget (night and day) Rental where they took care of everything in mins with no reservation. They were very professional and pleasant from the moment I walked in. Mentioned the horrible experience with Hertz at the counter and that triggered every customer at Budget to sound off on how bad Hertz is!

Looks like Budget will be my new rental place after YEARS of using Hertz. THIS IS A SHADY LOCATION. Days later, there is a $37 charge on my account and I never rented a car! Calling Hertz, you might as well just wish on a star because you won't get anyone. The customer contact number on the Hertz website is a rabbit hole waiting for you to fall in. Save yourself time and the headache and go anywhere else but Hertz, especially this location. Hertz is clearly on their way out as a business.

T Gray

I recently rented a vehicle from Hertz Pearland. Ricky provided excellent customer service!!! His chipper attitude and smile was very contagious. Upgraded my vehicle and although I didn’t need it, he extended my reservation with no hassle. The ONLY reason why I am giving a 4 instead of 5 is because the car I received was not completely cleaned. I had to wash the car after I left the location and was not provided a walk through for the previous damages to the vehicle as I typically get when rented at other Hertz locations, but no complaints; ultimately it was a wonderful rental experience. I will definitely utilize this location more.

Phoenix Nguyen

I had an AMAZING experience here, thanks to Rick! He went above and beyond to ensure we were well taken care of. His professionalism and genuine friendliness made the process seamless and stress-free. Rick’s willingness to assist with any questions or concerns set a high standard for customer service. If you’re looking for a hassle-free rental experience with top notch customer service, Rick is the person to see. HIGHLY recommended!

Allison Torbit

I just had a horrible experience here. I had a reservation and traveled over an hour to pick it up. I was told that since I was just over an hour late (10 min) that they were able to give my car that was reserved away to anyone that walked in,w since they didn’t know if I was showing up. I had a confirmed reservation. Since I have 3 children I needed a certain amount of seats and the only other available vehicle was an upgraded one so I was going to have to pay more for it. I was as kind and as patient as I could be. I found the lady to be working rude, unhelpful, and not accommodating at all. When you are spending hundreds on a rental car I expect better service. I tried calling customer service and was told the only ones who could help me was calling back to the same rude location. I looked through our emails and paperwork and did not see anywhere about calling to change the pick up time if you’re an hour late. I’ve never had this happen when renting. This is insane and I will never use Hertz again and will steer everyone away from this location.

Tiarra Brooks-Chatman

I rented the car rental on 6/25/24 under my insurance. I had to pay the deposit in which the director of the location, Rick, had me pay the $50 in which was suppose to include the tolls pass as well. Rick befriended me, we texted the entire time i had the rental. He never provided me with my rental agreement either. But when all this hit the fan he tried to disregard anything i had to say! Throughout the month of having the rental Rick’s assistant, Datiana Williams, charged my card an extra $110 and $80 after i spoke with her and let her know i was under car insurance they should be handling the situation. Before i could call my insurance she charged my credit card anyway. I did not authorize the charge and my credit card company flagged my account and closed my credit card due to the charges. I tried to rectify with Hertz and was given the run around. The charges were pending for a month after i returned the rental on 7/22/24. On 8/12/24 i was sent an invoice with charges for tolls for $49 and a convenience fee $59. I reached out to Hertz toll company who transferred me to billing , who then transferred me to the manager, Rick, at the hertz location. I once again explained the situation to him he then hung up in my face. I drove to the Hertz location to get the situation rectified and Rick had me removed from the store for trespassing and then lied and told the police i was intoxicated at 9am after asking for his bosses number and or Corporate because he claimed there was nothing he could do although billing and the tolls company said he was the only person who could help with the rental agreement. He denied me access to corporate and his bosses contact information. I am black and given Rick having the cops remove me for a mistake they made could have caused me my life or anything! This has been a complete hardship of my funds and caused emotional distress. No one should be treated this way after a company’s mistake. BEWARE OF THIS LOCATION HERTZ IN PEARLAND!

Bernadine Gatling

My rental through Hertz’s was excellent.
Staff friendly and courteous. The vehicle was one of latest and it drove well. Chevrolet Malibu.

queenisha thomas

I rented a car from here for about a week and was provided excellent service. Rick was fast, efficient, and extremely courteous. His customer service is unmatched. I was lucky enough to catch a special on an EV (Polestar 2) through Expedia and was thoroughly impressed with the vehicle. It was stylish, high-tech, and drove like a dream. Returning the car was a smooth process and I was provided a ride back to my local destination. Overall I would rate my experience a 10/10 and I would definitely recommend renting from this location.

Ashley Parker

I really like this location so much. There is a girl named Dot and she is so happy and friendly and not to mention super professional. I was having issues with my car and she helped to make the process of getting a rental car so fast and easy. I would highly recommend this location.