Hertz Car Rental - Naperville - West Ogden Avenue - Naperville, Illinois

Sum Lau

This location, like others, badly need a makeover lol

Called this location to see if they have a tesla available, the lady said hertz is getting rid of all tesla and no EV is available at all!

I was a little surprised, I mean I saw news, hertz is selling some tesla but didnt know they were selling them all.  So I called the main line, the lady told me she is not aware hertz is selling all tesla but since I prefer EV, she will have the manager of this location to call me to see if can find me another EV

Shortly after, the manager called, told me the person who called me earlier made a mistake, they do have EV and was able to get me one.  I thanked her but I know she lied, this is the same lady who called me earlier LOL

But anyway, in between, calling this location and corporation, I did call five other hertz location, none of them told me hertz is selling all tesla but they are just sold out this week

as a rental company, outside of having a good selection of cars for rental, customer services is also very important.  not only there isnt many to choose from, i had to call the 1-800 number to get what i needs or some answer...so disappointing!

(This review is for a few months back)

Alexis Padilla

Overall, it was an okay experience. There were no major inconveniences or issues that ruined my day. The representative called before I arrived to inform me that they didn't have the vehicle I wanted, but they provided a different one, which was fine with me. The booking process was quick, taking less than five minutes. Although the car was dirty, it wasn't too bad, and the rate for the week was reasonable.

Upenderreddy Aellala

I have been renting car with them for a long time with a comparatively less price.
Edgar and Christy assisted me, They were very friendly and professional. Overall, I had a great experience and their focus on customer service, vehicle quality and transparency to get the renting process smooth and effective.
Thanks Edgar and Christy

SHAWN LEWIS

Surprised with extra charges and they can't do anything about it because they ALREADY closed the bill!! And very unprofessional.. They tell you one amount over the phone and then hit you with different amount you have to pay…,very unhappy disappointed and it put a strain on my finances during the whole process with Kristy Rivera rude!!! Temperament nasty!!!!
rude!!discombobulating and such not a genuine person altogether…There was a very Professional young man that was working in this office by name of Chance question is what happened? He was there and then gone within a few hours ?…was this because of your office manager…he was such a good guy with the best vibes!!!!

bbreesam

"I strongly advise against relying on this location. I made a reservation and drove over 45 minutes only to be told there was no availability. Even after showing them my reservation, they were unhelpful. DO NOT TRUST THEM!"

Carolynn Porter

Run! Don't do it! Save yourself the hassle of the lies that they have the vehicle you need and having to dispute charges after turning down a 4 seater when you need a 7 or more and waiting on hold to give them a chance to fix this for apx 20 mins....Head down to Enterprise!!!

Eylissia Thomas

I booked well ahead of time so It was a very fast and easy. Overall had a great experience. Edgar helped me and he was fantastic.

Rello Da Barber

The guy at service desk with the glasses don’t know what he’s doing I made a reservation get there for him to tell me there’s no more cars why let me come all the way there to get told that and you see I’m coming in for one no one could call me and let me know ahead of time and I had my appointment at 6 plenty enough time to call me