Hertz Car Rental - Lakeville - Crystal Lake Automotive Hle - Lakeville, Minnesota

Andrew Ridgway

I had a great experience with the agents working here. The pickup and drop off went seamless and both the people I worked with were helpful, professional and personable.

I would definitely recommend renting from here if that’s the service you look for.

Andrew Mau

Willingly, knowingly, purposefully stolen money from customers. (Ex branch manager at this location, they also stole money from my final paycheck).
Go to Enterprise.

mohazzy ally

In 2024 and still demanding major credit card for rental car. I lost my credit card few days and had a loaded USbank debit card, what is the difference?
Wasted my time and uber fees.

Anthony Chavis

First off, this branch is run by a likely scammer or someone within the service is scamming. They stole $562 from me Apr.18th and I have the receipts. Anything over $500 is felony theft. I have been trying to get someone from accounts payable to reach me but I get sent to some nonsense customer service line. Progressive set up a rental for my family, they cancelled it and but used my credit card information to charge $201 then $70 and $291 all separately and on the same day. And now the manager of the lakeville branch Andrew is claiming the accountant is saying that the reversal was pending in my bank. The bank verified that was no the case and now the manager will do nothing to help. I believe he or another employee are stealing. If anyone on here is willing to help me recover this money and spread these facts around about this particular branches practices, Id be grateful. I have all the proof.

Julie Seymour

If I could give a negative star rating, I would. Natashia at this location is so incredibly rude. I'm not sure she knows the definition of customer service. I asked her for information and she said she didn't feel like telling me, told me she didn't want to talk to me and continued to place me on hold. She should be fired.

In addition to her rudeness, the location didn't have a car available after guaranteeing me with a vehicle. Do not rent a car from this location!

C M

Very fast. Very efficient. Brand new car. In and out less than 5 minutes. Gave me a local number to call to extend if needed. So much better than going to the airport location. Price was right. Thanks !

H J

Mystery charges appeared on my credit card, called and they supposedly have no record of the charges, obviously very suspicious, After a call with Hertz Corporate, This location used my credit card for someone else's rental. DO NOT RENT HERE

Zachary Krueger

Booked and prepaid for a car 4 days in advance to make sure I could get the car I wanted. Was called 30 minutes before my pickup time and was told they didn’t have my car available. They said they were going to cancel my reservation because they couldn’t meet my needs I requested 4 days prior. I then asked if they had anything else available, and I was very angrily told that they had 1 car with 15 reservations and that they could do nothing else. I then had to scramble and find another car booking, with someone else, that ended up costing me $200 dollars extra because it was so hurried. Long story short I do not recommend using this Hertz location. I’ve used Hertz for all my rentals in the past, but have never had such a bad experience as with this one. Horrible customer service.