Hertz Car Rental - Edmonton Downtown Comfort - Edmonton, Alberta

Akshit Narang

I had a fantastic experience! Ankit provided exceptional customer service, making the process seamless and hassle-free. The cars were clean and well-maintained. Highly recommend!

Evan

Like the other 1 star reviews, I also was charged a cleaning fee for pet hair in the vehicle despite not bringing any pets into the vehicle. If you have no choice and rent from this location take many photos of the car once you return it because they will lie to you.

Monika R. Martyn

Absolutely wonderful experience at Hertz Edmonton Downtown. Anjay (/) was a delight and very professional. We ordered a Rav 4 but got upgraded to a brand new Nissan Rouge. The entire experience was excellent and will use this downtown location again.

Adetoyese Oyedun

This is a small outlet of Hertz. Extremely difficult to locate this store. I have to call the store before I finally realised the store is at the Edmonton house.

I believe the staff that attended could have done better in terms of better customer service, reason for my 3 stars. It was as if I am forcing him.
Also, because of the size of this place, it's only one staff that attends to customer and waited for a while before dropping the keys.

Brandon Blenkarn

Booked a rental car while my Dad visited. Gave me a free upgrade to a very nice SUV. Very smooth pickup process. I appreciate that they do a thorough vehicle check at the start. All my interactions with the employees were positive. Would rent again.

Srinidhi Ranganathan

I booked a sedan and called the desk two days before the pick up explaining that I only wanted a sedan because I felt the most comfortable with it and did not prefer an SUV. They told me they can't guarantee a sedan over SUV and to call back on the day of pick up to check availability. I respected that response and decided to personally show up at 9am when they opened to see what was available. They just told me my car isn't here yet but in transit and I could take a compact SUV for a higher price if I wanted. Any normal person would interpret this statement as the sedan car being in transit and I chose to wait for 45min. After all the waiting they bluntly and disrespectfully informed me they are going to give me a pick up truck. It was infuriating and the customer service was disgusting as they were trying to push an unwanted pick up truck on me despite other models being available that would've been 100 times more appropriate than that, like that compact SUV they literally mentioned earlier in the morning.

Oliver Rumich

Fraud at a Hertz rental car station?
Yes! I ve booked a "Manager choice" at Priceline.
The rental was for one day with a return on Saturday at 5pm or earlier.
May 25th
The Manager told me to park the car on the lot, talking a picture and to send him an email with the picture upon return.
I returned on Saturday bevor 5 pm and did the mailing as I was told.
The mail went trough, I checked the recipient three times, and asked for a confirmation.
I never received one, but later I've noticed that 2 days, instead of one, were billed.
Another mail, no answer.
A mail to Hertz customer care , no answer. For Hertz customer care:
K869189
Maybe there's some respond now
This was the last time I've rented on this location. And I will tell all my airline colleagues not to do so as well.

Andria Lee

Do not rent from this location!!! I have had the misfortune of dealing with the shady manager and staff at this location and cannot emphasize how disgusted I am by my whole experience. My auto dealership uses this branch to provide courtesy vehicles for their luxury customers and over the last 12 months I have had to use several rental cars from this Hertz location due to multiple issues with my vehicle. Each and every time I have treated the rental vehicles with the utmost respect and cleanliness however, my last rental (which I had for several weeks over the Christmas holidays) is the last straw and after making multiple attempts to discuss and resolve things with the manager, I am speaking out!!!

Long story short, I was provided with a Volvo wagon to use as a courtesy car over the holidays. The car was returned to the rental company in immaculate condition other than a very minimal amount of dog hair (which I can personally guarantee) that they found after it had been returned. Like we are talking a simple vacuum or lint roller would take care of this - and the hair easily could have come off my clothing etc due to static….No offence to kids but honestly the car was pristine and having kids travel in the car with their sticky fingers and food etc would have been way worse!! I even went as far as covering the entire back of the vehicle with a heavy duty cargo blanket to transport anything.

Well, after the car was dropped off, I received a voicemail from one of the staff members saying that because they had found dog hair, it requires them to charge $500 for cleaning! They asked me to call them back (which I did multiple times) and no one answered the phone even one time. There is not even a voicemail system to leave a message. So to take things a step further, I even spoke with the Service Manager at Cadillac who agreed with my position and said they would discuss this issue with the rental Manager who then came back to me and said the rental manager promised to phone me….he never did. As a last resort, I sent the rental manager a direct text message (see photos) to which they never replied.

They went ahead and charged this to my credit card which I later disputed because they are legitimately trying to rip off their customers with this ridiculous “detailing” fee. Not to mention that I have received other vehicles from them that were far from clean (including questionable body fluids) prior to this. Because I disputed the charge, the manager went ahead and sent me an invoice for these charges (still without any effort to discuss this situation with me like a true professional) and now because I have “outstanding rental charges” Hertz has banned me from renting from them (not that I give a F) and they have sent this invoice to a credit collector. Oh yes, and I even emailed Hertz directly to dispute this with their billing department and ZERO response despite following up since May 16th.

ARE YOU EFFING SERIOUS!? Hertz Downtown, you disgust me. Hertz in general - what AWFUL customer service. Do better - you will never have my business ever again.