Hertz Autovermietung Ramstein-Miesenbach - Ramstein-Miesenbach

Peter R.

Sehr zuvorkommendes Personal vor allem schnelle Abwicklung

Sunshine S.

Das Personal könnte freundlicher sein....

Rainer S.

Freundliche und kompetente Beratung

Karianne L.

I do not recommend renting from this Hertz location if possible.
My husband and I rented from this location back in October and only just now settled the false charges added to our bill.
Immediately after drop-off, a false charge was placed on our bill for around $900. I don't believe they expected us to return however we did and had the inspector show us what this charge was for. The inspector pointed out a tiny mark where some of the clear coat had been rubbed off but did not penetrate the paint's surface. This is normal wear & tear and something that is reasonable to expect by normal use of driving a vehicle. In accordance with Hertz's own Terms and Conditions, this is not chargeable.
Upon returning home to the states, we noticed an additional false charge that had been added to our bill of $80 stating that we were late in dropping off our vehicle so they charged us an additional day. This was also false as we had dropped the car off 2 hours prior to the drop off time. Almost 2 months later and I believe we have everything settled.
This situation was so disappointing to see on the base but it also prevented us from a day of travel on our trip overseas because of how difficult the staff made things for us. I recommend renting elsewhere.

Renee F.

Today I had to rent a car since mine needed to go in the shop for repairs. I arrived right before they closed, I was already stressed out. Sixt car rental had only luxury cars left and quoted me about $500 for 2 days. Christian helped me out no problem even when they should of been closing! They also only had luxury cars but was able to give me a deal for about $300! I was so thankful for Christian since I was already spending a fortune on repairs to my car and he even listened to my gripes about my car with a smile! Also, when I first arrived in Germany I rented from Hertz for two weeks and the price and vehicle were much better than sixt offered. Just an FYI it is always cheaper to rent for a week, last time it was about $400 weeks for the same vehicle Type. And this time I will save $61 from the $300 after my vat form.

Evan S.

I had to deal with some issues from the Frankfurt Hertz and redo a rental to get VAT forms added. Christian was very helpful through the process and I did not experience all of the issues from old reviews when I dropped off my first car or got the new one.

Pal C.

My experience with this location has been a very positive experience. I had to rent long term while on base, and they have been very responsive and flexible to my needs. I believe the entire staff has been changed over from the old reviews due to bad customer service. Chris has been very helpful from my time renting here.

Kaeli T.

Whatever you do, DO NOT GO HERE! They will tell you wrong information, charge you extra, and ultimately screw you over. This is by far the worst customer service I have ever experienced in my life. It is a shame that this is the service that we as military service members receive.

I was told by Gabi that I would have an extra 4 hours because of my Amex platinum card, and then I called to confirm, and they told me that I would be charged an extra day. Do not spend money with these people, go off base at all costs.